Serge De Bock, PMP

Current

• Senior IT Auditor (Based in The Netherlands) at Royal Dutch Shell
• Founder, Owner and Moderator at SdB+ PM Forum

Past

• Service Integration Manager (Based in Malaysia) at Shell Information Technology International
• Global SAP Programme Management Office Lead (Based in The UK) at Shell IT International
• Global LPG Project Manager and consultancy (Based inThe UK) at Royal Dutch Shell

• Shell Gas BeLux IT Manager at Shell
• Shell Gas BeLux Business Analyst at Shell
• Shell Gas BeLux Sales at Shell
• Belgian Shell Management Information Chemicals at Shell

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4 more...

Education

• The Robert Gordon University
• Shell Open University
• The George Washington University

• Project Management Institute
• Chateau Massart
• Ste Marie
• Université de Liège

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4 more...

Recommended

88 people have recommended Serge

Connections

500+ connections

Industry

Management Consulting

Serge De Bock, PMP’s Summary

MBA Student

PMP Certified Project Manager

ITIL Foundation certified (Service Management)

Works in Major global initiatives in Shell since 1999.

Owner, Moderator and Founder of SdB+ PM Forum.(http://www.sdbpluspm.com/index.php)

Keeps looking for global challenges and learning different cultures, ways of working, approaches...

Goal: to keep myself outside of my comfort zone.

Sentence to define me:
"I've never had the luxury of knowing what the heck I'm doing."

I utilise strategic thinking skills and also provide a hands on style to deliver world-class products and services.

I manage uncertainty and make decisions with incomplete or conflicting data.

I understand implications beyond the immediate and develop an ability to look beyond the hill but yet focus on action.

I am well known for my drive, resilience, sincerity, openness and self-awareness.

I leverage my interpersonal skills to influence others and get the targets achieved.

I am a strong team player and leader that sets clear targets based on high standards and realistic objectives.

Serge De Bock, PMP’s Specialties:

- Audit
- Project management
- Service Management
- Consulting
- Risk Management
- Planning and Control
- Change Management
- Negotiation
- End to end and integration management
- Leadership
- Team working and leading (incl. virtual teams)
- Sales skills
- Business Process Improvement
- I speak French, Dutch, English, basic German and understand Italian, Spanish and Portuguese

Serge De Bock, PMP’s Experience

• Senior IT Auditor (Based in The Netherlands)

  Royal Dutch Shell

  (Public Company; Oil & Energy industry)

  May 2008 — Present (1 year 8 months)

  • Be or support the Lead Auditor in the development and execution of the IT audit elements of business, financial and IT audits
  • Contribute IT audit expertise to the development of the audit programme with respect to IT risk matters relevant to the scope of the audit
  • Performing IT audit procedures, identifying and defining issues which constitute controls weaknesses
  • Reviewing and analysing audit evidence and documenting identified IT control weaknesses and co developing effective suggested improvements to mitigate the business risks
  • Applying independent judgment in the evaluation of the effectiveness of IT controls and working collaboratively with management to identify remedial actions where controls weaknesses pose a material to the business
  
  - Business processes
  - Outsourcing
  - General Controls
  - Contract & Procurement
  - Governance
  - Large Programmes

• Founder, Owner and Moderator

  SdB+ PM Forum

  (Management Consulting industry)

  May 2005 — Present (4 years 8 months)

  Are you a senior project manager Or a recruiter looking for senior project managers? And a member of LinkedIn?
  
  Then join us in http://www.sdbpluspm.com/index.php, the membership is free...
  
  You know how hard it can be to find other project managers to talk with. Sometimes it's such a relief to find someone else who even understands what you mean when you say "scope." And you're not talking about submarines. Other times you just need to ask a question, but don't know where you can find an answer.
  
  All in the comfort and security of http://www.sdbpluspm.com/index.php.
  
  The SdB+PM Forum is like a club - a place for people with the shared bond of managing projects. Instead of eating a fine meal, we read other members' posts.
  
  Remember, you need to be either of the following:
  - an experienced project manager, or
  - a project manager who is certified by an internationally accepted certification body for project managers, or both.

• Service Integration Manager (Based in Malaysia)

  Shell Information Technology International

  (Public Company; 10,001 or more employees; Oil & Energy industry)

  November 2004 — April 2008 (3 years 6 months)

  Global B2B / Lubes Lead
  Asia Pacific and Middle East Manufactruring, Supply and Distribution & Global Solutions
  Oil Products Malaysia, Brunei, Sri Lanka, Indonesia, Saudi Arabia, Australia, New Zealand and Pacific Islands
  
  - Group IT Infrastructure alignment with Downstream Organisation
  - Involvement in creation of the global B2B/Lubes Service Integration Managers team.
  - Involvement in different global SIM teams to review main processes e.g. Services Interruption Processes, reporting, change management.
  - Continued evolution and strengthening of the governance bodies
  - Crosses shared IT services organisations of Group IT Infrastructure, and from Group IT Infrastructure to other shared services.
  - Working across multiple time zones and geographic boundaries on virtual global business teams
  - Working on divestment projects and due diligence activities
  - End to End management of IT services delivery to the Downstream businesses

• Global SAP Programme Management Office Lead (Based in The UK)

  Shell IT International

  (Public Company; 10,001 or more employees; Oil & Energy industry)

  November 2003 — November 2004 (1 year 1 month)

  Global SAP programme processes created and implemented:
  - Risk management
  - Scope change management
  - Issue management
  - Knowledge management
  - Reporting management (including different dashboards, time writing process)
  - Schedule management according to MAPS (Streamline Project Management Methodology)
  
  Other involvements:
  - OP One PMO forum active membership
  - MS-Project 2003 Piloting
  - Getting processes published on the Project Excellence Centre web site

• Global LPG Project Manager and consultancy (Based inThe UK)

  Royal Dutch Shell

  (Public Company; 10,001 or more employees; RDS; Oil & Energy industry)

  January 2001 — October 2003 (2 years 10 months)

  Successful implementation of Shell Gas (LPG) global ERP (GBS) in:
  - The Netherlands
  - Portugal
  - The UK
  - Spain
  - Romania
  
  Successful support on Shell Gas (LPG) global ERP in:
  - Italy
  - Sri Lanka
  - Greece
  
  Other involvements:
  - GBS-Sun GI compliance (standard desktop environment in the Shell group)
  - GBS € compliance
  - Membership as secretary in GBS-MOMI user group (steering committee)
  - Membership in the change requests control board (request for change in GBS)
  - Working in a multicultural environment (8 different countries)

• Shell Gas BeLux IT Manager

  Shell

  (Public Company; 10,001 or more employees; Oil & Energy industry)

  July 1999 — December 2000 (1 year 6 months)

  - Creation of a standard IT network compliant for Shell and mandataires
  - GBS-Sun implementation (1st GBS implementation, ERP for Lpg business)
  - Contract and Service Level Agreements management in Shell (e.g. SITI) and 3rd parties e.g. Getronics
  - IT network maintenance (150 users)
  - Support of business applications (incl. helpdesk)
  - Ensure Group IT standards are in place

• Shell Gas BeLux Business Analyst

  Shell

  (Public Company; 10,001 or more employees; Oil & Energy industry)

  January 1998 — June 1999 (1 year 6 months)

  - Mandataire network review
  - Mandataires remuneration calculation
  - Merge of businesses after acquisition (Elf and Fina)
  - Fast Result Delivery exercices
  - SGBeLux Internet and Intranet manager

• Shell Gas BeLux Sales

  Shell

  (Public Company; 10,001 or more employees; Oil & Energy industry)

  June 1990 — December 1997 (7 years 7 months)

  - Coaching of Mandataires (sales, HSE, administration, logistic, training)
  - Creation of new mandataire
  - Management of 6.000 small/large bulk customers
  - Management of 600 cylinders' points of sales
  - Implementation on the field of new acquisitions (Elf and Fina)

• Belgian Shell Management Information Chemicals

  Shell

  (Public Company; 10,001 or more employees; Oil & Energy industry)

  September 1988 — May 1990 (1 year 9 months)

  - Multi-cultural environment (Benelux structure)
  - Review of management information tools and output
  - Key user IT skills
  - Language skills
  - Basic finance skills

Serge De Bock, PMP’s Education

• The Robert Gordon University

  Master , Business & Administration , 2009 — 2012 (expected)

  - Marketing Decisions
  - Financial Decision Making
  - Operations Management: a Supply Chain Approach
  - Change Management

• Shell Open University

  Management 1988 — 2009

  - Advanced Audit Skills
  - Internal Audit Courses
  - Difficult People in the Workplace
  - Stakeholder Interests and Cultural Diversity
  - Portfolio Management
  - Risk Management
  - Project Delivery Framework (CBT & Webcast)
  - Service level and Capacity Management
  - Managing Inclusion
  - Experienced Hire (XP) Recruiter Training (accredited)
  - Stakeholders Management
  - Emerging Leaders
  - Business Management and Strategy
  - ITIL Foundation
  - Six Sigma DMAIC
  - Preparing for Business Crises
  - Project Management
  - Talent Managerial Development Programme

• The George Washington University

  Programme Management (delivered by ESI) 2004 — 2004

• Project Management Institute

  PMP Certification , Project Management , 2003 — 2004

  - IIL The Project Management Certificate Programme
  - Project Cost Management
  - Project Human Resource Management
  - Project Integration Management
  - Project Management Basics for Business Professionals
  - Project Procurement Planning
  - Project Quality Management
  - Project Risk Management
  - Project Scope Management
  - Project Time Management
  - Project Communications Management

• Chateau Massart

  Marketing 1988 — 1990

• Ste Marie

  Business 1985 — 1987

• Université de Liège

  IT 1983 — 1985

Additional Information

Serge De Bock, PMP’s Interests:

General Management, IT Management, Project Management, Programme management, Consulting, PMO, Networking, Family activities, Golf, Tennis, Squash, Books, Movies, Risk, China, Asia, Global, Belgium, Forum, SdB+, Children, Rotary

Serge De Bock, PMP’s Groups:

Belga (Belgian expatriates in Malaysia), AFM KL (French expatriates in Malaysia), Malaysian PMI chapter, UK PMI Chapter (London), Project Management community, PMI member, LinkedInnovators, MyLinkedInPowerForum, DallasBlue Executives, Tower of Babel, UPSA, eOffice, Exectec, BizBureau, APM, LinkedIn PMI SIG, Rotaract, Rotary International Pantai Valley club, SdB+ PM Forum, PMASIAFORUM, Agileproject management forum, HK PMP, pmi indonesia forum, PMP China forum, PMP Riyadh forum, PMPUAE forum, Prince2 Project Management forum, Project risk management forum, Sophistica, KMpro, LinkedIn Lions Forum, LICM, Forbes.com, PMI HR SIG, DIA, Relevante, Futuristic Cinema Specialist, TECNALIA - TECNologia itALIA, True Wealth Network, Link2Europe, Shift Selling, Wright Hand Power Forum, The Texas A&M Aggie Professionals Group, Shift, Global Worker, Loop LINC, Friends of Finland, Six Degrees, The Enterprise Architecture Network, Chicagoland HR Network, Prince2, ITIL-ME, World Wildlife Fund

•    eOffice
•    PMIConsultingSIG
•    Rotaract
•    ExecTec
•    Agile Project Management
•    Knowledge Management Professional Society (KMPro)
•    SdB+ PM Forum
•    Doctors Without Borders / Médecins Sans Frontières
•    World Wildlife Fund
•    LION™ Worn with Pride! [Choose wisely ... ] < BEWARE OF COUNTERFEITS >
•    Worldwide Management Consultants (23,000+ members)
•    Overachievers Club
•    XING.com
•    Facebook.com
•    Plaxo.com
•    OpenNetworker.com
•    Global Worker
•    Project Manager Networking Group
•    NetworkingPros
•    Gmail Users
•    CNN News
•    Fortune Global Group
•    ITIL-ME
•    Shell Information Technology International
•    Shell
•    Shell Network
•    Strategic Project Managers
•    Robert Gordon University Aberdeen Alumni

Serge De Bock, PMP’s Honors:

-Global Shell Gas (LPG) Hero in 2000 for exceptional contribution, courage, dedication and achievements
-PMP and ITIL Foundation certification
-Pantai Valley Rotary International Club secretary 2006 - 2007, Vice President for 2007 - 2008 and New generation Director 2008 - 2009
-Reviewer of GAPPS Project Management Personnel, Global Level 1 and 2 framework in 2005
-Speaker at:
* MASTERING IT PROJECT LIFE CYCLE - BEYOND PMBOK seminar
* PMI Kuala Lumpur Chapter (twice)
* MSC Project Management Awarness Dialog in Kuala Lumpur (twice)
* 2nd ANNUAL INTERNATIONAL Mastering IT Project Management Conference in Kuala Lumpur
* Conference on Public Sector Project Management in Kuala Lumpur

Serge De Bock, PMP’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• expertise requests
• reference requests
• getting back in touch